Privacy Policy
Last Updated: August 19, 2026
Fluid Vertex respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how Fluid Vertex collects, uses, stores, shares, and protects information when you:
* Visit fluidvertex.com
* Contact Fluid Vertex
* Request information or a demonstration
* Submit a website form
* Book a meeting
* Communicate with us by phone, email, SMS, chat, or another channel
* Purchase or use our services
* Become a Fluid Vertex client
* Interact with websites, forms, automations, AI features, or other technology operated by Fluid Vertex
* Otherwise interact with Fluid Vertex
By using our website or services, you acknowledge the practices described in this Privacy Policy.
## 1. About Fluid Vertex
Fluid Vertex provides website development, hosting, maintenance, lead capture systems, automation, AI-powered features, CRM integrations, review generation tools, marketing technology, communication systems, and related digital services.
For purposes of this Privacy Policy, “Fluid Vertex,” “we,” “us,” and “our” refer to Fluid Vertex and the individuals or entities operating its services.
**Website:** https://fluidvertex.com
## 2. Information We Collect
The information we collect depends on how you interact with Fluid Vertex.
We may collect the following categories of information.
### A. Contact Information
This may include:
* Name
* Business name
* Email address
* Phone number
* Business address
* Mailing address
* Job title
* Company website
* Social media profile
* Other contact information you provide
### B. Business Information
When you contact us regarding our services, we may collect information such as:
* Type of business
* Industry
* Products or services offered
* Business location
* Business hours
* Existing website
* Marketing needs
* Website requirements
* Lead generation requirements
* CRM information
* Technology currently used
* Project requirements
* Budget information
* Other information relevant to providing our services
### C. Information You Submit Through Our Website
When you complete a form or interact with our website, we may collect information you voluntarily provide.
This may include information submitted through:
* Contact forms
* Lead forms
* Quote requests
* Demo requests
* Booking forms
* Surveys
* Chat systems
* AI assistants
* Support requests
* Newsletter forms
* Other website forms
### D. Communications
If you communicate with Fluid Vertex, we may collect and retain information associated with the communication.
This may include:
* Emails
* SMS messages
* Chat messages
* Support conversations
* Meeting information
* Call details
* Notes from conversations
* Feedback
* Requests and inquiries
Where permitted by applicable law and with any required notice or consent, calls or meetings may also be recorded.
### E. Payment and Billing Information
When you purchase Fluid Vertex services, payment information may be processed by third-party payment processors.
Information associated with a transaction may include:
* Name
* Billing address
* Email address
* Transaction amount
* Payment status
* Invoice information
* Subscription information
* Payment method type
* Partial payment card information provided by the payment processor
Fluid Vertex generally does not directly store complete payment card numbers when transactions are processed through a third-party payment provider.
### F. Account and Service Information
For clients using Fluid Vertex services, we may collect information such as:
* Account credentials
* Website information
* Domain information
* Hosting information
* CRM configuration
* Integration settings
* API configuration
* Automation settings
* Website analytics
* Lead information
* Support history
* Subscription status
Where credentials must be provided to configure a service, we use them only as reasonably necessary to perform the requested work.
### G. Website and Device Information
When you visit our website, certain information may be collected automatically.
This may include:
* IP address
* Browser type
* Device type
* Operating system
* Approximate geographic location
* Pages viewed
* Referring website
* Date and time of visits
* Time spent on pages
* Links clicked
* Website interactions
* Device identifiers
* Cookie identifiers
* Other technical information
### H. Cookies and Similar Technologies
Fluid Vertex and third-party service providers may use:
* Cookies
* Pixels
* Tags
* Local storage
* Tracking technologies
* Analytics tools
These technologies may help us understand website activity, remember preferences, measure performance, prevent abuse, and improve our services.
More information is provided in the Cookies section below.
### I. Publicly Available and Business Information
Fluid Vertex may collect professional or business-related information available from public sources.
Examples may include:
* Public business directories
* Company websites
* Business listings
* Search engines
* Public professional profiles
* Public social media pages
* Public company information
* Government or industry directories
* Business contact databases
This information may include business names, publicly listed business phone numbers, websites, addresses, professional email addresses, job titles, and similar business information.
We may use this information for legitimate business purposes, including identifying businesses that may be interested in Fluid Vertex services, subject to applicable law.
### J. Information From Third Parties
We may receive information from third-party services such as:
* CRM providers
* Scheduling platforms
* Analytics providers
* Payment processors
* Marketing platforms
* Social media platforms
* Business data providers
* Hosting providers
* Form providers
* Email platforms
* SMS providers
* Referral partners
* Integration partners
The information received depends on the service and your interaction with it.
## 3. How We Use Information
Fluid Vertex may use information for purposes including:
* Providing our services
* Building and maintaining client websites
* Responding to inquiries
* Providing quotations or proposals
* Scheduling demonstrations or meetings
* Processing payments
* Managing subscriptions
* Communicating with clients
* Providing customer support
* Managing accounts
* Operating website forms
* Capturing and routing leads
* Configuring CRM systems
* Operating automation systems
* Providing AI-powered features
* Sending service notifications
* Improving websites and services
* Measuring website performance
* Understanding how visitors use our website
* Detecting fraud or abuse
* Protecting our systems
* Troubleshooting technical problems
* Maintaining records
* Enforcing our agreements
* Complying with legal obligations
* Establishing, exercising, or defending legal claims
* Conducting business operations
* Developing new products or services
* Marketing Fluid Vertex services
* Measuring marketing effectiveness
## 4. Marketing Communications
Fluid Vertex may contact current or prospective business customers regarding our products and services where permitted by applicable law.
Marketing communications may include:
* SMS
* Phone calls
* Business messaging platforms
* Social media
* Other communication channels
Where consent is legally required, we will rely on the appropriate consent before sending the applicable communication.
You may ask us to stop sending marketing communications at any time.
Email marketing messages may contain an unsubscribe option.
For SMS communications, you may follow the opt-out instructions included in the message, where applicable.
Opting out of marketing communications does not necessarily prevent us from sending transactional or service-related communications that are necessary to manage an existing relationship with you.
## 5. SMS Communications
If you provide your telephone number or otherwise consent to receive applicable SMS communications from Fluid Vertex, we may use your number to:
* Respond to inquiries
* Confirm appointments
* Send meeting reminders
* Provide service updates
* Follow up regarding requested information
* Communicate regarding an existing business relationship
* Send marketing messages where legally permitted
Message frequency may vary.
Carrier message and data rates may apply.
Where applicable, you can request that marketing SMS communications stop by replying with an appropriate opt-out request such as **STOP**.
Consent to receive marketing text messages is not required as a condition of purchasing Fluid Vertex services unless otherwise permitted by applicable law.
## 6. Email Communications
We may send emails for purposes such as:
* Responding to inquiries
* Providing requested information
* Sending proposals
* Confirming purchases
* Sending invoices
* Providing service notifications
* Providing technical support
* Sending marketing communications
* Following up with prospective clients
Where applicable, marketing emails will provide a method for recipients to unsubscribe.
Certain transactional, contractual, account-related, or security communications may continue even after you unsubscribe from marketing emails.
## 7. Cookies
Cookies are small data files that websites may place on your browser or device.
Fluid Vertex may use cookies for purposes including:
### Essential Cookies
These help the website operate and provide basic functionality.
### Analytics Cookies
These help us understand:
* Number of website visitors
* Pages viewed
* How visitors arrive at the website
* How users interact with the website
* Website performance
### Preference Cookies
These may remember settings or preferences between visits.
### Marketing and Advertising Cookies
If Fluid Vertex uses advertising or remarketing services, certain cookies or similar technologies may help measure campaigns or provide relevant advertising.
The exact cookies used by Fluid Vertex may change as our website and technology providers change.
You can control many cookies through your browser settings.
Where applicable law requires consent before certain non-essential cookies are used, Fluid Vertex may provide additional cookie controls or consent mechanisms.
## 8. Analytics
Fluid Vertex may use analytics services to understand how visitors interact with our website and services.
Analytics providers may collect information such as:
* IP address
* Browser
* Device information
* Pages viewed
* Session duration
* Traffic source
* Approximate location
* Website interactions
We use this information to improve our website, diagnose problems, understand visitor behavior, and evaluate marketing performance.
## 9. Lead Capture Systems
Fluid Vertex websites and services may contain forms, chat systems, booking tools, or other lead capture functionality.
When a visitor submits information through one of these systems, information may be transmitted to:
* Fluid Vertex
* The applicable Fluid Vertex client
* CRM systems
* Email systems
* Automation platforms
* Scheduling platforms
* Other service providers necessary to process the inquiry
The specific recipient depends on the website or service being used.
## 10. Client Customer and Lead Data
Fluid Vertex may process information belonging to the customers, prospects, website visitors, or leads of our clients.
For example, a Fluid Vertex client may use a website developed by Fluid Vertex to collect:
* Names
* Email addresses
* Phone numbers
* Appointment requests
* Messages
* Service inquiries
* Lead information
In many situations, the Fluid Vertex client determines why and how this information is collected, while Fluid Vertex processes the information to provide technical services to that client.
If you submitted information to one of our client’s websites and wish to exercise privacy rights regarding that information, you should generally contact the business whose website you interacted with.
Where appropriate, Fluid Vertex may assist clients in responding to privacy requests.
## 11. AI-Powered Features
Fluid Vertex may provide AI-powered features such as:
* Website assistants
* AI chatbots
* Automated responses
* Lead qualification
* Content generation
* Customer support assistance
* Automation workflows
Information entered into these systems may be processed by Fluid Vertex and by third-party AI or infrastructure providers used to operate the feature.
You should avoid entering highly sensitive information into an AI-powered feature unless it is specifically intended and configured to handle such information.
AI conversations may be stored or reviewed for purposes such as:
* Providing the requested service
* Improving functionality
* Troubleshooting
* Detecting misuse
* Maintaining security
The exact processing may depend on the AI provider and service configuration.
## 12. How We Share Information
Fluid Vertex may share information with third parties when reasonably necessary to operate our business or provide services.
These third parties may include:
* Website hosting providers
* Cloud infrastructure providers
* Domain providers
* Payment processors
* CRM platforms
* Email providers
* SMS providers
* Scheduling platforms
* Analytics providers
* AI service providers
* Automation platforms
* Customer support systems
* Website software providers
* Security providers
* Contractors
* Professional advisers
* Accountants
* Attorneys
* Other technology providers
We may provide these parties with information only to the extent reasonably necessary for the relevant purpose.
## 13. Service Providers
Third-party service providers may process personal information on our behalf.
These providers may assist with activities such as:
* Hosting
* Data storage
* Payments
* SMS
* Analytics
* Website functionality
* AI processing
* Automation
* Scheduling
* Customer management
* Security
* Business administration
Their handling of information may also be governed by their own contracts and privacy policies.
## 14. Payment Processors
Fluid Vertex may use third-party payment providers to process payments.
When you make a payment, the payment provider may collect information directly from you.
This can include:
* Card information
* Bank information
* Billing information
* Contact information
* Fraud prevention information
The payment provider’s collection and processing of such information is governed by its own privacy practices.
Fluid Vertex generally receives information necessary to confirm and manage the transaction rather than complete card credentials.
## 15. Business Transfers
If Fluid Vertex undergoes or considers a:
* Merger
* Acquisition
* Financing
* Reorganization
* Sale of assets
* Sale of the business
* Change in ownership
Personal information may be disclosed or transferred as part of that transaction, subject to applicable law.
## 16. Legal Disclosures
Fluid Vertex may disclose information if reasonably necessary to:
* Comply with applicable law
* Respond to valid legal processes
* Respond to court orders
* Respond to government requests
* Enforce our agreements
* Investigate fraud
* Prevent abuse
* Protect Fluid Vertex
* Protect our clients
* Protect users
* Protect public safety
* Establish or defend legal claims
## 17. Sale and Sharing of Personal Information
Fluid Vertex does not sell personal information for money as part of its ordinary business operations.
However, certain privacy laws define terms such as “sale” or “sharing” more broadly than an exchange of personal information for money.
For example, the use of certain advertising, analytics, or tracking technologies may potentially fall within these definitions under some laws.
Where required by applicable law, Fluid Vertex will provide legally required opt-out mechanisms.
## 18. Data Retention
Fluid Vertex retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on factors such as:
* Whether you are an active client
* The nature of the information
* Contractual obligations
* Business requirements
* Technical requirements
* Fraud prevention
* Security
* Tax requirements
* Accounting requirements
* Legal requirements
* Potential disputes
When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it where appropriate.
Backup copies may remain for a limited period until they are automatically overwritten or deleted.
## 19. Data Security
Fluid Vertex uses reasonable administrative, organizational, and technical measures designed to protect information.
These measures may include:
* Password protections
* Access controls
* Account authentication
* Secure hosting
* Encryption where appropriate
* Software updates
* Security monitoring
* Restricted system access
* Backup systems
However, no method of internet transmission, electronic storage, website hosting, or digital communication is completely secure.
Therefore, Fluid Vertex cannot guarantee absolute security.
## 20. Passwords and Credentials
Clients may occasionally provide Fluid Vertex with credentials needed to configure websites or connected services.
Clients should:
* Use strong passwords
* Enable multi-factor authentication where available
* Avoid sharing unnecessary credentials
* Revoke access that is no longer required
* Change credentials when appropriate
Fluid Vertex may use credentials provided by clients only for purposes reasonably necessary to provide the requested services.
## 21. International Data Processing
Fluid Vertex may use service providers located in different countries.
As a result, personal information may be processed or stored outside the country where it was originally collected.
Data protection laws may differ between jurisdictions.
Where applicable law requires specific safeguards for international data transfers, Fluid Vertex will use appropriate mechanisms as required.
## 22. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have rights regarding your personal information.
These rights may include the right to:
* Know whether we process your personal information
* Request access to personal information
* Request correction of inaccurate information
* Request deletion of certain information
* Obtain information about categories of information collected
* Obtain information about how information is used
* Obtain information about categories of third parties receiving information
* Request a portable copy of certain information
* Object to certain processing
* Restrict certain processing
* Withdraw consent where processing is based on consent
* Opt out of certain marketing communications
* Opt out of certain sales or sharing of personal information
* Limit certain uses of sensitive personal information where applicable
* Appeal certain privacy decisions where applicable
* Exercise your privacy rights without unlawful discrimination
These rights are not absolute and may vary depending on your jurisdiction and our legal obligations.
## 23. California Privacy Rights
If California privacy law applies to your personal information, you may have specific rights relating to your personal information.
Depending on the circumstances, these may include rights to:
* Know
* Access
* Delete
* Correct
* Opt out of certain sales or sharing
* Limit certain uses of sensitive personal information
* Receive equal treatment when exercising applicable privacy rights
Fluid Vertex does not discriminate against individuals for exercising rights provided by applicable privacy law.
Some requests may require verification of your identity before they can be completed.
## 24. European Economic Area, United Kingdom, and Similar Privacy Rights
If applicable data protection laws provide rights similar to those available under the General Data Protection Regulation, your rights may include:
* Access
* Correction
* Erasure
* Restriction of processing
* Objection to processing
* Data portability
* Withdrawal of consent
* Complaint to an applicable supervisory authority
Where applicable, Fluid Vertex will process personal information based on an appropriate legal basis.
Depending on the circumstances, this may include:
* Your consent
* Performance of a contract
* Compliance with legal obligations
* Legitimate business interests
* Other grounds permitted by applicable law
## 25. Exercising Your Privacy Rights
To submit a privacy request, contact Fluid Vertex using the information at the bottom of this Privacy Policy.
Your request should provide enough information for us to reasonably identify:
* Who you are
* What information your request concerns
* What privacy right you want to exercise
We may request additional information when reasonably necessary to verify your identity or authority to make the request.
We will respond within the timeframe required by applicable law.
## 26. Authorized Agents
Where permitted by applicable law, you may authorize another person to submit certain privacy requests on your behalf.
Fluid Vertex may require reasonable evidence that the person is authorized to act for you.
We may also require verification directly from you where legally permitted.
## 27. Do Not Sell or Share Requests
Where Fluid Vertex is legally required to provide the ability to opt out of the sale or sharing of personal information, you may submit an applicable request through the privacy contact method or another opt-out mechanism made available on our website.
Fluid Vertex will process qualifying requests as required by applicable law.
## 28. Global Privacy Control
Where required by applicable law, Fluid Vertex may recognize qualifying browser-based privacy preference signals, such as Global Privacy Control, as a request to opt out of certain processing.
The effect of such signals may depend on the technologies and services operating on our website.
## 29. Marketing Opt-Outs
You may opt out of marketing communications from Fluid Vertex.
For email, use the unsubscribe option provided in applicable marketing communications or contact us directly.
For applicable SMS marketing, follow the opt-out instructions contained in the message.
Marketing opt-outs do not necessarily apply to transactional communications required to provide services you requested.
## 30. Children’s Privacy
Fluid Vertex services are primarily intended for businesses and adults.
Our services are not directed toward children under 13, and we do not knowingly seek to collect personal information directly from children under 13 through our general business website.
If you believe a child has submitted personal information to Fluid Vertex improperly, contact us so that we can review the situation and take appropriate action.
Different age requirements may apply in certain jurisdictions.
## 31. Sensitive Personal Information
Fluid Vertex generally does not require highly sensitive personal information for ordinary website development or marketing services.
Unless specifically requested through a service designed for such information, please avoid sending information such as:
* Government identification numbers
* Complete financial account credentials
* Medical records
* Highly sensitive health information
* Biometric identifiers
* Passwords unrelated to services we are configuring
* Other unnecessary sensitive information
If our services involve a regulated category of information, additional agreements or privacy protections may be required.
## 32. Links to Other Websites
Our website may contain links to external websites or services.
Fluid Vertex does not control the privacy practices of third-party websites.
When you leave a Fluid Vertex website, you should review the privacy policy of the website or service you visit.
## 33. Social Media
Fluid Vertex may maintain profiles on third-party social media platforms.
If you interact with Fluid Vertex through those platforms, the platform may collect information under its own privacy policy.
Fluid Vertex may also receive information you choose to make available through the platform.
## 34. Third-Party Integrations
Some Fluid Vertex services integrate with third-party products.
Examples may include:
* CRM platforms
* Calendar systems
* Payment systems
* Email providers
* SMS providers
* AI platforms
* Review platforms
* Analytics tools
* Advertising platforms
* Social networks
* Automation platforms
When you authorize an integration, information may be exchanged between Fluid Vertex and the third-party service as necessary to provide the integration.
The third party’s own privacy practices also apply to information processed independently by that provider.
## 35. Google and Other Review Platforms
Fluid Vertex may provide tools that help businesses request customer reviews.
When users are redirected to Google or another review platform, information they provide directly to that platform is subject to that platform’s privacy practices.
Fluid Vertex does not control how those third-party platforms process information.
## 36. Automated Decision-Making
Certain automation or AI systems may assist with activities such as:
* Categorizing inquiries
* Routing leads
* Responding to questions
* Scheduling
* Lead qualification
* Communication workflows
Fluid Vertex does not generally intend these systems to make decisions that produce significant legal effects concerning individuals without appropriate human involvement where such protections are required by applicable law.
## 37. Data Belonging to Our Clients
Fluid Vertex clients remain responsible for determining what personal information they collect through their businesses and how they use that information.
A client may be required to maintain its own:
* Privacy Policy
* Terms and Conditions
* Cookie disclosures
* Marketing consent procedures
* Data protection procedures
Providing website development or technical services does not automatically make Fluid Vertex responsible for the client’s independent privacy practices.
## 38. Data Processing on Behalf of Clients
When Fluid Vertex processes personal information solely on behalf of a client, Fluid Vertex may act as that client’s service provider, processor, contractor, or equivalent role depending on applicable law.
In such situations, our processing may be governed by:
* Our agreement with the client
* The client’s instructions
* Applicable privacy laws
* Applicable data processing agreements
Fluid Vertex may offer additional data-processing contractual terms when reasonably required.
## 39. No Guarantee of Third-Party Privacy Practices
Although Fluid Vertex selects third-party providers based on business and technical considerations, we cannot control every independent action taken by third-party services.
Users should review the privacy policies of third parties where appropriate.
## 40. Changes to This Privacy Policy
Fluid Vertex may update this Privacy Policy periodically.
Changes may be made because of:
* Changes to our services
* Changes to technology
* New integrations
* Business changes
* Changes in privacy practices
* Changes in applicable laws or regulations
When this Privacy Policy changes, the revised version may be posted on our website with an updated “Last Updated” date.
Material changes may be communicated through additional methods where required by applicable law.
## 41. Contact Fluid Vertex
If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, contact:
**Fluid Vertex**
Website: https://fluidvertex.com
Email: razin@fluidvertex.com
Business Address: Sector 1, Uttara, Dhaka, Bangladesh
If required by applicable law, additional contact information for a privacy representative or data protection authority may also be provided.
## 42. Final Notice
This Privacy Policy describes Fluid Vertex’s general privacy practices.
Specific products, services, integrations, clients, jurisdictions, or relationships may require additional privacy notices or contractual terms.
Where a separate privacy notice or agreement applies to a particular service, that notice or agreement may supplement this Privacy Policy.